Help Desk Ticketing System - Stage 1 Complete

What’s Included

Project Setup

• Next.js 14 with App Router
• TypeScript configuration
• TailwindCSS and Material UI integration
• Project structure and organization

Authentication

• Firebase Authentication setup
• Google Sign-in integration
• Email/password registration
• Password reset functionality
• Protected routes with middleware
• User role management (user, tech, admin)

Basic UI Structure

• Main layout with navigation sidebar
• Responsive design with Material UI components
• Role-based menu visibility
• User profile menu

Initial Pages

• Authentication pages (sign in, sign up, password reset)
• New ticket creation form
• My tickets placeholder
• Route structure for authenticated and unauthenticated content

Configuration

• Firebase configuration
• Environment variables setup
• Material UI theme customization
• TailwindCSS configuration

Next Steps (Stage 2)

1. Implement Firestore database integration for tickets
2. Add file upload functionality to Firebase Storage
3. Create ticket listing and detail views
4. Implement ticket status management
5. Add email notification system with Google Pub/Sub

Development

To start the development server:

npm run dev

Open http://localhost:3000 to view the application.