Help Desk Ticketing System - Stage 3 Complete

What’s Included

User Management

• Complete user management system for administrators
• User creation, editing, and deletion
• Role-based access control (User, Tech, Admin)
• User account activation/deactivation
• Password reset functionality

Settings and Configuration

• Company information settings (name, logo, contact details)
• Logo upload and management with Firebase Storage
• Email domain restrictions for user registration
• System-wide configuration with immediate application

Data Export

• Flexible data export functionality
• Support for CSV and JSON formats
• Filtering options (date ranges, data types)
• Privacy controls for sensitive information
• Complete ticket and user data export

UI Enhancements

• Improved navigation with role-based menu items
• Company branding integration throughout the app
• Consistent styling and user experience
• Admin-specific views and controls

Components Created/Updated

• User management screens with CRUD operations
• Settings configuration interface
• Data export tool with filtering options
• Updated navigation with role-based visibility
• Configuration context provider for app-wide settings

Security & Access Control

• Role-based permissions throughout the application
• Admin-only access to sensitive functionality
• Secure storage of configuration data
• Protection against unauthorized operations

Next Steps (Production Deployment)

1. Implement automated testing
2. Optimize performance for large data sets
3. Add monitoring and error tracking
4. Set up continuous integration/deployment
5. Configure production Firebase instance

Development

To start the development server:

npm run dev

Open http://localhost:3000 to view the application.