Help Desk Ticketing System - Stage 4 Complete

What’s Included

Enhanced Email Notifications

• Professionally designed HTML email templates
• Separate templates for different notification types
  • New ticket creation
  • Ticket replies
  • Status updates
• Company branding included in all emails
• Support for plain text fallback
• Easy customization of email templates

Real-time Notifications

• Live notification system for ticket updates
• Badge indicators for unread tickets
• Notification center with quick access to updated tickets
• Automatic marking of notifications as read
• Role-specific notification displays

User Experience Improvements

• Snackbar notifications for successful actions
• Markdown support in ticket descriptions and replies
• Enhanced typography and layout for better readability
• Improved attachment handling and display
• Better status and information visualization

Technical Improvements

• Firestore integration with real-time updates
• Context-based state management for notifications
• Enhanced error handling and feedback
• Support for accessibility standards
• Optimized data loading and caching

Next Steps

1. Create comprehensive testing suite
2. Add more advanced search and filtering options
3. Implement analytics dashboard
4. Add support for calendar integration
5. Create mobile app version

Development

To start the development server:

npm run dev

Open http://localhost:3000 to view the application.